Ordering and Shipping Policy

Ordering Policies

Customers can order our products via our website or contact us on  (61 2) 96049710.

Prices on our website are exclusive of freight cost. Freight cost depends on the customer's shipping location. For freight costs, please email us via our website www.tennismatic.com  or contact us on  (612) 9604 9710 and supply us with the town name, postcode and country name to enable us to work out the freight cost for you.

Please choose carefully as we do not refund for simply changing your mind, unless that it was a condition of sale or our advertised policy. However, if you receive an item that is faulty, you may return it to us for repair or for a replacement, subject to our current warranty return policy conditions set out in our Warranty Policy.

Order Confirmations

Once we have received your order, an email confirmation of your order along with the pro-forma invoice will be sent to you with an estimate shipping date. Please verify the accuracy of your order listed on the pro-forma invoice. This confirmation is your last opportunity to make changes to your order before it is sent.

Backorders

Merchandise may become backordered .  If the ball machine you ordered is not available at the time, we can produce it within 1-2 days and ship it out to you.  If we cannot produce the machine within 2 working days, we will contact you by email or by phone to let you know of  the lead time we can ship the machine out to you. For merchandise other than the ball machine that is backordered, we will ship the backorder as soon as it becomes available.

You have a choice of authorising us to partially ship your order or wait until the backordered item is available and have them ship together as soon as it becomes available. Shipping cost will be charged for the backordered item. If a tennis ball machine is backordered, all accessories will be held and shipped with the machine.  

Payment Method

Domestic Orders-Payment can be made by direct payment/transfer into our bank account. If you would like to pay by cash, EFTPOS or visa/master card it can be made at the front counter. 

Cash On Delivery (C.O.D) orders require payment by cash upon delivery.  C.O.D is only available for Sydney Metropolitan areas and only when the delivery is done by one of our sales representative.  Please contact our office to make prior arrangement.

International Orders- Only direct deposit, telegraphic transfer or pay-pal into our bank account is accepted. 

Once cleared funds are in our bank account and all the necessary forms are completed and returned to us by email/fax, we will ship the goods out to you and will advise you accordingly.

Goods and Services Tax (GST)

Domestic shipment will be invoiced Inclusive of GST (Incl. GST) price,  as listed on our website.  

International orders with overseas shipping address will be invoiced exclusive of GST (Ex. GST) price, as international orders are exempted from GST.

Shipping Policies

Pick Up

Pick up from our factory , at the reception area,  is available without freight or handling charges.

Same Day

Sydney Metropolitan Same Day delivery applies to merchandise orders received prior to 9 AM EST Monday to Friday, subject to  cleared  funds have been  received in our bank account and all the necessary forms requested  are completed and returned to us by email/fax.  

Cash On Delivery (C.O.D) orders require payment by cash upon delivery.  C.O.D is only available for Sydney Metropolitan areas and only when the delivery is done by one of our sales representative.  Please contact our office to make prior arrangement.  

Next Day Shipping

For all other areas other than Sydney Metropolitan, next day shipping applies to merchandise orders received prior to 9.00 AM EST, Monday through Friday. Merchandise orders received after 9 AM EST will be shipped within 1-2 working day, subject  to  cleared  funds have been  received in our bank account and all the necessary forms requested  are completed and returned to us by email/fax.

Freight

For domestic shipment - Techtron Electronics Pty Ltd ships all merchandise either via Australia Registered post, Couriers Please or TNT road express, whichever is the cheapest for the customers. Freight delivery is a door to door service unless they are picked up from the freight company's depot.  

For International shipment – Techtron Electronics Pty Ltd ships all merchandise by TNT air economy. International air freight is a door to door service, excluding taxes or duties in that country, if any. If it is a large volume order , we will ship them by Sea freight. It is the responsibility of the customers  to arrange clearance of the goods and pay for any taxes or duties in that country.    

Alternatively, customers can arrange their own freight pick up from our factory.  

 Techtron Electronics Pty Ltd can only give customers the estimate time of arrival. Techtron Electronics Pty Ltd cannot guarantee that a shipment will arrive by a specific date. 

If you require 3 HOURS, NEXT DAY or a SPECIFIC DATE & TIME delivery, those services can be arranged.  However, you will need to call us on (61 2) 96049710 or email us at sales@tennismatic.com. Please note freight cost for this special service can be expensive.  

Transit insurance is included in the freight cost with goods shipped using TNT only.

For other transport compannies, customers need to advise if they would like transit insurance to be included in the freight cost.

Please note, from time to time the courier company may damage the goods in transit. Therefore, if you have paid for insurance with your freight cost, we strongly advise that you check all items before accepting them from the courier company. If any items are missing or there is damaged to the exterior of the box or to the interior components, please ensure that the courier noted on the delivery docket/scanner and please notify us immediately and save all packaging materials. We will contact the shipper to establish the claim, who will then set up a time with you to perform an inspection of the package and contents. This is essential before any claim can be resolved. Once the shipping vendor validates the claim, the package will be picked up to be returned to us.  The items will then be inspected by our personnel . We will then repair the items or ship you new replacement items.  

Please choose carefully as we do not  refund for simply changing your mind, unless that it was a condition of sale or our advertised policy.. However, if you receive an item that is faulty,  you may return it to us for  repair or for a replacement, subject to our current warranty return policy conditions set out in the Warranty Policy.

The following steps must be taken before any returns is accepted. Failure to follow these steps will cause delays or prevent us from  carrying out the repair or replacement.

You must provide written contact with Techtron Electronics Pty Ltd via email sales@tennismatic.com  immediately upon receipt of the goods if the merchandises are delivered short, damaged during transit or are not working when received them.

Upon approval, our customer service team will provide you with a Return Authorisation Number (RAN) by return e-mail.  

Please pack the merchandise to be returned securely with original packaging, with proper packaging materials, and include a copy of your receipt or invoice.

Please note: Merchandise that is not properly packed for return shipping and is damaged in shipping will not be accepted.

Please write your full name , shipping address, contact telephone number, the Return Authorisation Number and a brief note of the issue(s) you are having with the item . Please also attach a receipt/invoice with the note and put it inside with the packaging.

Please send the package to:

Techtron Electronics Pty Ltd

1/272-274 Victoria St

Wetherill Park NSW 2164

Australia

Tel: (61 2) 96049710